ABOUT OUR SALON

Appointment Times:
- Haircut appointments will take approximately 3-4 hours while bath appointments will take 2-3 hours.

Pricing:
-Please understand all pricing listed on website is an estimate. Prices are determined by weight, height, breed, coat type, and temperament of the pet at time of service. 

Appointment Cutoff:
- We understand traffic is crazy in Wilmington, so we allow 20 minutes to get to your grooming appointment! After the 20 minute time has passed, we will need to cancel and reschedule that appointment. 

Express Appointment:
-Express appointments are availalbe upon request when scheduling. All express appointments will be finished within 2 hours, and your pet will not be kenneled while here. Express appointments are charged an additional fee of $30.

Walk-Ins:
-We do offer walk-in services for nail trims, face trims, or paw pad trims. We offer these Tuesday-Friday from 9-11am or 2-4pm or Saturday 10am-12pm or 2-4pm, however we do recommend calling first as some days are busier than others so we may not have availability for walk-ins that day.  Saturdays we currently operate solely out of our Market Street Location.

De-matting or De-compaction Fee:
- After 15 minutes of de-matting or de-compacting the coat, clients will be charged an additional $1 per minute on additional time spent de-matting your pet.

Matted Pre-Shave Fee:
- Matted or pelted pets required to be pre-shaved before the bath will be charged an additional $1 per minute after the first 15 minutes of pre-shaving.

Handling Fee:
- Handling fees will be discussed with owners and will range from $10-$30. Handling fees may be applied to dogs that are extremely aggressive or very difficult to groom. These fees will be discussed with the client prior to charging.

Referral Discount:
-Refer a friend and you both receive 10% off your next groom.

Late Pickup Fee (after salon is closed):
-Pets left at the salon after closing will be charged a $1 per minute fee PER PET.

Pickup Times:
- We will call as soon as your pet is ready! You are more than welcome to call and check in on your pet, but we ask that you please wait until your pet is ready to come inside! Since we are an open concept salon the pets on the table get very excited when they see their owner and can make it unsafe to finish the haircut.  Pets are not required to be picked up within a certain amount of time once called, but appreciate you picking up your pet as soon as convenient to free up space for our next appointments. 

Anal Glands:
Anal glands are no additional cost to any grooming package, but must be requested by owner!

Late Cancellation & No Show Fees:
Precious Paws Grooming asks for a 24-hour notice to reschedule or cancel your pet’s appointment. Any cancellation with less than 24-hours’ notice will be considered a No Show. After your first No Show appointment, Precious Paws will require a “No Show Fee” of 30% of your total service. Precious Paws Grooming will require a card on file and the 30% no show fee will be automatically applied after any missed appointment.
 
Credit Card Fee:
Clients paying with credit or debit cards will be charged a 3.5% fee upon payment. To avoid this fee, we happily accept cash or check payments.

Sanitation Fee:
Keeping you & your pets safe & healthy is our top priority. With the recent increase in sanitation supply prices, we will now be charging a $2 sanitation fee per transaction. This fee will go towards daily deep cleaning and quarterly professional deep cleaning to ensure everyone stays healthy. This fee is reflected in the prices listed. 

Flea Prevention/Fee:
Pets are not required to be on a flea preventative for their appointment but it is highly recommended. Pets that are discovered to have life fleas will be bathed in flea shampoo, which will result in a $20 fee. Owners will be notified.
*Both of our salons have updated licenses to perform flea baths*