Our Policies
Here is our new client form that we have all new clients fill out at or before their first appointment. If you would like to fill it out and bring it with you to your appointment to save some time you can view and download here!
Policies and Procedures
Current Vaccinations
Pets must be up to date on Rabies and DHPP (parvovirus) vaccine, and we strongly recommend they are current on Bordetella and Canine Influenza Vaccine. Proof should be given prior to a grooming appointment. Please bring copies of vaccination records for our file. Flea and tick prevention products are also recommended, and if fleas are found at the time of service your pet will be washed with a flea shampoo to kill all existing fleas and the owner will incur a $10 additional fee.
Cancellations/No Call/ No Show
Precious Paws Grooming asks for a 24hr notice to cancel or reschedule your pet’s appointment. Any cancellation with less than a 24hr notice, will be considered a No Show. After 2 No Show appointments, Precious Paws Grooming may require prepayment for future grooming appointments. In order to maintain our appointment commitments, Precious Paws Grooming will accept arrivals up to 30 minutes after scheduled appointment times. Any arrivals later than 30 minutes of the scheduled appointment will regretfully not be accepted and will be counted as a No Show and will need to be rescheduled.
Photographs
This release authorizes Precious Paws Grooming to take photos of your pet for our files, our website and social media platforms. Photos taken are the property of Precious Paws Grooming.
Accidents
Although we use extreme caution and care, accidents can occur including cuts, scratches, quickening of nails, etc. In the event an accident does occur, you will be notified of the accident. If Precious Paws Grooming feels it is serious, and the owner is not reachable, Precious Paws Grooming will seek immediate veterinary care for your pet if necessary. All medical expenses for veterinary care will be covered by the animal's owner.
Shaving a heavily matted coat can cause nicks, cuts or abrasions and reveal bruising or skin irritations that existed prior to the grooming process. After- effects of mat removal procedures can include ear hematomas, itchiness, skin redness, self-inflicted irritations. In some cases, pets may also exhibit brief behavioral changes.
Dangerous or Aggressive Animals- Refusal of Service
Precious Paws grooming has the right to refuse any services, at any time. In the event that your animal is too stressed or becomes dangerous to groom, Precious Paws Grooming will immediately stop, and the client will be charged a grooming fee based on the services performed prior to that point.
Matted Coats
Pets with severely matted coats require extra attention. In the event we are able to be de-matt, the first 30 minutes of de-matting is free and any additional time will incur a fee of $20 per every 15 minutes spent de-matting your pet. In some cases, severely matted coats will require the pet to be shaved. If shaving is required, prior acknowledgement and any possible additional charges will be discussed with the owner.
Customer Satisfaction
Your satisfaction is very important to us. If you are unhappy for any reason, we will be happy to discuss how best to meet your expectations when you pick-up your pet from his/her appointment or within 7 days of your appointment date. However, any return visits after the 7 days will be treated as a new appointment and will be charged accordingly.